Photograph the label and package
Found a private-carrier package? Take photos of the label and package in Handback. The recipient is never exposed to you.
Private package recovery
The right package.
Back in the right hands.
Handback privately reconnects misdelivered packages with their verified recipients.
Your name is never searchable
Recipients verify once
Private carriers only
A simple handoff, with privacy built in.
No public posts or looking up who lives at an address.
We find the right person
Delivery details help identify a matching recipient. Recipients must verify before viewing photos or claiming a package.
Arrange a safe return
Choose porch pickup or a public meeting spot. A private code and two-way confirmation close the handoff.
Your government ID stays out of the handoff.
Proof without exposure.
To receive packages, you complete a one-time identity check through Didit. We use the result to confirm your registered address, not to introduce you to strangers.
- Finders never see your government ID.
- Your ID document image is not stored by Handback.
- Recipients verify before viewing package photos.
Meet on your terms.
Choose a public handoff spot or porch pickup, with an agreed pickup window. Both people confirm when the package is home.
Built for private-carrier parcels
Handback does not accept U.S. Mail. The app directs finders to lawful postal options instead.
For both sides of a misdelivery
A return path that respects everyone involved.
For finders
Help without becoming a detective.
Take two photos, review the delivery details, and Handback handles the private match. No account is needed to return a package.
For recipients
Claim with proof, not exposure.
Verify your home once, then confirm package details before a handoff. Your government ID stays private, and searches never reveal who lives at your address.
For the handoff
Choose the return that feels right.
Pick porch pickup or a public meeting spot. A private pickup code and two-way confirmation finish the return.
Common questions
Misdelivered package help, without the guesswork.
What if my package says delivered but I cannot find it?
Check the delivery details and photo from your carrier, then check the delivery locations at your building. In Handback, you can check an address for reported packages and set up a watch. A result does not establish ownership: verification and package details are still needed to claim. If nothing is reported, contact your carrier or seller for help.
Does Handback guarantee that my package will be found?
No. Handback depends on someone reporting the package and on matching delivery details. A watch can help you follow future reports, but it is not live carrier tracking and does not replace contacting your carrier or seller.
What should I do if I receive someone else's package?
For an eligible private-carrier package, use Handback to photograph the shipping label and the package. You do not need an account to help return it. Handback reads the delivery details, checks for a matching recipient, and never offers a lookup of who lives at an address.
Does Handback work with USPS mail?
No. Handback does not accept U.S. Mail, letters, government correspondence, or other items handled by USPS. The app directs finders to return-to-sender and USPS pickup options instead.
Can someone look up my name or address in Handback?
Handback has no name lookup and never tells a searcher who lives at an address. An address search can indicate that a package has been reported there. A finder already has the delivery label; Handback does not reveal your government ID.
How does someone claim a misdelivered package?
Recipients verify their identity and registered address, then confirm package details such as the tracking number before a claim can move forward. This helps prevent someone else from claiming a package that is not theirs.
How are package handoffs arranged?
Once a claim is approved, the finder can offer a porch pickup or a public meeting spot. Handback provides a private pickup code and asks both people to confirm when the package is back home.
Good neighbors deserve better tools.
Handback is preparing for launch on iPhone and Android.
Keep it free
Help us make good returns easier.
If Handback's mission matters to you, a small contribution helps us keep building private, neighbor-first package recovery.
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